Privacy Policy

Last Updated: August 12, 2026

Welcome to DigitalCraftsy (“we”, “us”, “our”). We operate the website www.digitalcraftsy.com and are committed to protecting your privacy and personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit, use, or purchase products from our website.

1. Acceptance of This Privacy Policy

By accessing or using DigitalCraftsy, you agree to the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please stop using our website.

This policy applies to information:

  • You provide directly to us
  • We collect automatically when you use our website
  • We receive from third-party services
  • We collect when you purchase or interact with our products and services

2. Information We Collect

A. Information You Provide

Depending on how you use our website, we may collect:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Billing and shipping address
  • Account information
  • Order and purchase information
  • Payment and transaction information
  • Messages, comments, reviews, inquiries, or support requests
  • Information you voluntarily provide when contacting us

Payment information may be processed by third-party payment providers. We do not intentionally store complete payment card information on our own servers.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Clicks and interactions
  • Referring website
  • Cookies and similar tracking technologies

C. Information From Third Parties

We may receive limited information from third-party services such as:

  • Payment providers
  • Hosting providers
  • Analytics services
  • Advertising platforms
  • Social media platforms
  • Customer-support tools

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide purchased digital products or services
  • Process payments
  • Communicate with you about your orders
  • Respond to questions and support requests
  • Contact you through email, phone, or WhatsApp when necessary
  • Provide customer support
  • Improve our website and services
  • Personalize your experience
  • Detect and prevent fraud or unauthorized activity
  • Maintain website security
  • Send promotional communications when you have given appropriate consent
  • Comply with applicable legal requirements

4. How We Share Your Information

We do not sell your personal information.

We may share limited information with trusted third parties when necessary to operate our business.

A. Payment Providers

Payment and transaction information may be processed by third-party payment providers.

B. Service Providers

We may share necessary information with service providers that help us operate our website, including:

  • Website hosting providers
  • Payment processors
  • Analytics providers
  • Customer-support services
  • Email and communication services
  • Security services

C. Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Comply with court orders
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of users or others

We aim to disclose only the information reasonably necessary for the relevant purpose.

5. Cookies and Tracking Technologies

DigitalCraftsy may use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Maintain shopping or checkout functionality
  • Understand website traffic
  • Analyze website performance
  • Improve user experience
  • Support security and fraud prevention
  • Measure advertising performance where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some website features to stop working properly.

6. Data Security

We use reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no website, server, or online transmission method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and passwords confidential.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer support
  • Managing accounts
  • Handling refunds or disputes
  • Maintaining business records
  • Meeting legal, accounting, or tax requirements
  • Preventing fraud and security issues

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Request information about how your data is processed

Some requests may be subject to legal or operational limitations.

To exercise a privacy right, contact us using the contact information provided below.

9. Marketing Communications

We may occasionally send promotional emails or messages about DigitalCraftsy products, offers, updates, or services where permitted by law.

You can unsubscribe from promotional emails using the unsubscribe option included in the message or by contacting us.

Transactional and service-related communications may still be sent when necessary to complete an order or provide a requested service.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, social networks, or other services.

DigitalCraftsy is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. International Data Processing

Some third-party service providers used by DigitalCraftsy may process or store information outside.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.

12. Children’s Privacy

DigitalCraftsy is not intended to knowingly collect personal information from children.

We do not knowingly request personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of DigitalCraftsy after an updated Privacy Policy is published means that you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact DigitalCraftsy.

Website: www.digitalcraftsy.com
**Email:**help@digitalcraftsy.com
WhatsApp/Phone: +966 53 277 6596

DigitalCraftsy
Saudi Arab

We will make reasonable efforts to respond to privacy-related requests in a timely manner.

15. Legal Compliance

DigitalCraftsy aims to operate in accordance with applicable laws and regulations relating to e-commerce, consumer protection, electronic transactions, data protection, and online services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.